Business and Ordering Information

Ordering Information:

1. Shop in our online store.
2. Order by Toll Free Telephone (800.523.0801), mail, or email. (Our office hours are 7:30 am - 4:30 pm Eastern Time),
5. Fax our Order Form (215.739.6269). (Please include your telephone number so we can confirm prices & details).
6. Check your Order Status, or call us toll free (800.523.0801) or email us e-mail and include your Company Name, telephone number, and order number. We will respond promptly by email or telephone.
7. Re-ordering? You may use "My List" to see items you have previously selected and placed on your list.

Our “Satisfaction” Guarantee and Return Policy:

In the event you become dissatisfied with our products due to a defect in construction, material, or printing, or if the shipping date is not as promised, we will resolve the problem to your satisfaction.

Returns: If you would like to return products that have not been custom manufactured for you, we will refund your money, less shipping charges both ways. If your return involves products that have a defect in construction, material, or printing, or if the shipping date is not as promised, we will also refund your shipping charges both ways.
Before returning any merchandise, please call your Account Representative toll free (800.523.0801) to first obtain a return authorization.

Privacy Policy:

We respect your privacy and will NOT provide your personal information to any other company, nor will we email any sales information to you without your specific request. We will send you an email confirming receipt of your order and notification of shipment.

For the protection of your personal information, forms are submitted over our secure server (SSL).

Volume Discounts & Free Warehousing:

We will hold merchandise in stock for you and ship partial quantities upon request, enabling you to take advantage of quantity discounts while we warehouse your merchandise free of charge. Payment is due net 10 days from your order, shipping will be billed to you upon release of the merchandise.

Shipping:

In stock merchandise is shipped within 24 hours of your order, except that orders received on Friday may not ship until the following Monday. We ship via United Parcel Service within the continental United States, and your charges are calculated as closely to the actual UPS charge as possible. There is NO handling charge. We ship overseas via the best and least expensive method, usually UPS or United States Postal System.
Although you may purchase 2 boxes (for example) of a product, we may pack the product in 1 container to minimize shipping charges. Be assured you will receive the full quantity of product that you ordered. Many of our products are custom made for you. Delivery time on custom made products will vary.
Not all SMEAD products are in stock. If you are in need of a rush delivery, please include a note in your order about your requirements, and we will contact you by email or telephone and advise of the shipping date. If not satisfactory, you may cancel your order.

Business Hours:

Monday – Friday, 7:30 A.M. – 4:30 P.M. Eastern Time. During other times, your call will be recorded and returned promptly during business hours. Order online or by FAX (215.739.6269) 24 hours per day, 7 days per week.

Payment:

Our credit account Customers are invoiced the day of shipment and billed net 10 days. Finance charges are calculated thereafter at the rate of 1.5% per month, with a minimum finance charge (late charge) of $ .50 per month. For our Customers who have not established a credit account with us, we accept VISA®, MasterCard®, American Express®, and OptimaSM Cards as a convenience.

Returns:

Custom printed or custom manufactured products are not returnable. Non-custom products may be returned subject to shipping charges. Special orders from other manufacturers are returnable if approved by the manufacturer and may be subject to a restocking fee and shipping charges. Please obtain a written Return Merchandise Authorization from Customer Service (800.523.0801) before you return merchandise.

Click to Enter Our Online Store!